How to Make a Complaint

Last updated: October 2026

People who contact Queencoach Walk-In Tubs should be treated fairly and honestly. If something went wrong, we want to hear about it. This page shows how to raise a concern and what follows. It is a general template, not legal advice.

What You Can Tell Us

You may write to us about:

• Your experience when you called or messaged Queencoach Walk-In Tubs
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, warranties and customer service. If work in your home went badly, it usually helps to take it up with the provider first and keep a written record.

We still want to know. Feedback helps keep our network honest, and providers who often fall short may be removed. Please understand that Queencoach Walk-In Tubs cannot settle contract disputes, handle warranty claims, issue refunds for a provider's work, or act on a provider's behalf.

How to Reach Us

Email contact@queencoach.property and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• What happened, and what you would like us to do

What Comes Next

We will confirm by email that your complaint arrived, usually within a few business days. We then look into it, which may mean contacting the provider. After that, we reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not settle things, reply and ask us to take another look. Your state attorney general, a state consumer protection office, or the local Better Business Bureau may also be able to help. For licensed contractors, your state's contractor licensing board may be another option.

Contact

Email: contact@queencoach.property